Recommended System

Windows XP+ or Mac OS X 10.4+
Adobe Flash Player 10.1+

Browsers

Firefox 3+, Internet Explorer 8.0+, Safari 4.0+, or Google Chrome 7.0+

For Standard Definition Videos

1.8 GHz Core 2 Duo Processor
2 GB RAM
64 MB of Video Memory
Broadband connection with 500+ Kbps

For High Definition Videos

Intel i3 Processor
4 GB RAM
256 MB Video Memory
Broadband connection with 1+ Mbps

Mobile Devices

Apple Mobile Devices running iOS 3+

Android Devices

Because the Android OS is customizable, there are too many different phones and variations to list requirements for each.

Technologies Used

Adobe Flash Player
H.264 video (the format for YouTube, Vimeo, and Blu-ray movies)

Common Problems/Potential Solutions

P: Video and audio pause frequently
S: Digital video streaming requires a fairly robust and continuous internet connection. Frequent pauses while playing a video may be the result of a slow connection, especially if using shared or public wifi.

P: Video stutters while audio keeps playing
S: If the image seems to be getting stuck, but the audio continues to play, this may be because the computer is not powerful enough to process the video file. Please see our system recommendations to determine if your computer meets the requirements. It may also be that you are running too many programs at once.

P: Video doesn’t show up
S: These videos require Adobe Flash Player. Check to be sure you have the  most current version of Flash installed here, http://www.adobe.com/software/flash/about/

P: How do I enable captions?
S: If captions are available for a video, a “CC” button will appear while the mouse cursor is over the video player. Click the CC button to enable and disable the captions. If you are in need of Captions for a particular video for an online course, please contact your instructor directly to make accommodations.

P: What is the HD button?
S: The HD button is used to switch between a standard quality and a high definition version of the video. If you are experiencing playback problems while trying to view an HD version, try switching to the standard quality.

Disclaimer

This web page will always contain the most updated information on this topic. Please note that if you print this page you risk having outdated information and should refer back to our website. Please report any errors you find on this page.